PlayFlix Terms of Service

About PlayFlix

PlayFlix is a service that lets you connect your own cloud storage (for example, MEGA) and stream your personal media library to your devices, organized in a rich catalog with covers, synopses, cast information, multiple profiles and personal preferences. PlayFlix is available as a recurring subscription and also as prepaid access purchased for a fixed period.

PlayFlix does not sell, license or provide movies, TV shows or any other media content. Everything you play through PlayFlix comes from the cloud storage accounts that you choose to connect.

Your account

• You must provide accurate information when creating your account and keep it up to date.
• You are responsible for keeping your password confidential and for all activity that happens under your account.
• You must be at least 18 years old, or the age of legal majority in your jurisdiction, to buy prepaid access or subscribe.

Payment

These payment terms apply to every purchase made on PlayFlix, whether prepaid access or a recurring subscription.

• Payments are processed by Stripe, our payment provider. A valid payment method is required to buy prepaid access or to subscribe.
• Prices are shown in US dollars (USD) unless a different currency is displayed at checkout. You are charged in the currency shown at checkout, and your card issuer may apply its own conversion fees.
• Charges appear on your card or bank statement as FLIX.P (PlayFlix).
• Prices may not include taxes; where applicable, taxes are added according to your location.

Prepaid access (one-time purchase)

• Some PlayFlix plans are sold as prepaid access: you pay once, in advance, for a fixed period of access, at the price shown at checkout.
• A prepaid purchase is a single charge. It does not renew automatically, your payment method is not charged again and there is no subscription to cancel.
• When the paid period ends, access stops unless you choose to buy another period.
• The free trial and automatic renewal described in the next section apply only to recurring subscriptions, not to prepaid access.

Subscription and free trial

• PlayFlix offers paid subscription plans (currently Standard, Duo and Premium) billed monthly, in advance, on a recurring basis.
• New subscriptions start with a 3-day free trial. Your first charge happens automatically when the trial ends, unless you cancel before the end of the trial.
• After the trial, your subscription renews automatically every month and your payment method is charged the then-current price of your plan, until you cancel.

Delivery

• Access is delivered digitally and automatically. You create your PlayFlix account before paying; access is activated on your account immediately after payment is approved, and a confirmation e-mail is sent to the address you used at checkout.
• We do not send separate access credentials: you sign in with the e-mail and password of the account you created.
• Activation is immediate under normal conditions. If you have not received the confirmation e-mail within 15 minutes, check your spam folder and sign in to your account — access is usually already active. If it is not, contact support@playflix.tv and we resolve it right away.
• No physical goods are shipped.

Cancellation and refunds

• 7-day guarantee: if the service does not work as described, contact us within 7 days of your purchase and we will refund it in full. This applies to both prepaid purchases and subscriptions.
• Duplicate purchases: if you were charged more than once for the same purchase by mistake, contact us and we refund the duplicate charge on request.
• Refunds are issued to the original payment method and normally appear within 5 to 10 business days, depending on your bank.
• You can cancel a recurring subscription at any time, from your account page or by contacting support@playflix.tv.
• To avoid being charged, cancel before your free trial ends.
• If you cancel a recurring subscription after a charge, the cancellation takes effect at the end of the current billing period and you keep access until then.
• Prepaid access has nothing to cancel: it is not renewed and simply ends when the paid period is over. The 7-day guarantee above still applies to it.
• Beyond the 7-day guarantee above, we do not provide refunds or credits for partial or unused periods, whether prepaid or recurring.
• Nothing here limits rights you have under mandatory consumer-protection law.

Support and complaints

If something does not work, contact us before going to your bank — we almost always resolve it straight away, and a bank dispute usually takes far longer than an email.

• Email: support@playflix.tv — this is the main channel and the fastest one.
• Telegram and help centre: the links are in the site footer.
• If you do not recognise a charge on your statement, it appears as FLIX.P (PlayFlix). Write to us with the date and amount and we will identify the purchase.

Price and plan changes

We may change our prices and plans from time to time. If a price change affects a recurring subscription you hold, we will notify you in advance (for example, by email or inside the service), and the new price will only apply from your next billing cycle after the notice. If you do not agree with the change, you can cancel before it takes effect. A prepaid purchase is always charged at the price shown at checkout, and later price changes do not affect a period you have already paid for.

Your content and your responsibility

• You keep all rights to the media stored in the cloud accounts you connect; PlayFlix does not claim any ownership over it.
• You are solely responsible for the content of your connected storage and for having the legal rights to store, access and play that content.
• PlayFlix does not monitor, curate or verify the media in your personal storage.
• Your use of third-party storage providers is subject to those providers' own terms, and PlayFlix is not responsible for their availability or actions.
• We may disable access to specific content or integrations if we receive a valid legal notice or if required by law.

Acceptable use

When using PlayFlix you agree not to:

• use the service to infringe copyright or other intellectual-property rights, or to store and distribute unlawful content;
• share your account or credentials beyond the profiles and simultaneous screens included in your plan;
• resell, sublicense or commercially exploit the service without our written permission;
• reverse engineer, scrape, probe or disrupt the service, or circumvent its technical or security measures.

Copyright and content removal

PlayFlix does not host, index or distribute media: what you play comes from the cloud storage you connected. Even so, we take rights holders’ notices seriously and maintain a procedure for responding to them.

• To report an alleged infringement, write to copyright@playflix.tv identifying the work, the material complained of and how to locate it, your contact details, and a good-faith statement that the use is unauthorised and that the information is accurate, made under penalty of perjury.
• On receiving a valid notice, we disable access to the material complained of within our service and notify the user responsible.
• If you believe material was removed by mistake, you may send a counter-notice to the same address, with your identification and a statement that the removal resulted from error or misidentification.
• Repeat infringer policy: in appropriate circumstances we terminate the accounts of users who repeatedly infringe copyright.

Suspension and termination

We may suspend or terminate your account if you materially breach these Terms, if a payment fails and is not resolved, in case of fraud or abuse, or where required by law. Where reasonable, we will notify you before taking action. You can stop using PlayFlix and delete your account at any time.

Disclaimers and limitation of liability

• PlayFlix is provided "as is" and "as available". We do not guarantee that the service will be uninterrupted or error-free.
• The availability and playback of your media depend on your cloud storage provider and your internet connection.
• To the maximum extent permitted by law, PlayFlix's total liability for any claim related to the service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.
• Nothing in these Terms limits rights that you have under mandatory consumer-protection law.

Indemnity

You agree to indemnify and hold PlayFlix harmless from claims, losses and reasonable expenses, including legal fees, arising from the content you store or play through the service, from your use of PlayFlix in breach of these Terms, or from your infringement of third-party rights. This does not apply to the extent the claim arises from our own conduct.

Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page with a new effective date and, where appropriate, notify you. Continuing to use PlayFlix after the changes take effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of the jurisdiction where PlayFlix is established, without prejudice to any mandatory consumer protections of the country where you live. Any disputes that cannot be resolved amicably will be submitted to the competent courts of that jurisdiction.

General provisions

• If any clause of these Terms is held invalid, the remainder stays in force.
• Not exercising a right under these Terms does not mean waiving it.
• You may not transfer these Terms without our written consent; we may transfer them in a corporate reorganisation, merger or sale of assets, preserving your rights.
• The sections on content and responsibility, acceptable use, copyright, disclaimers, limitation of liability and indemnity survive the closure of your account.
• These Terms, together with the Privacy Policy, form the entire agreement between you and PlayFlix regarding the service.

Previous version: September 27, 2026.